Warranty Policy
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Unless otherwise stated on the product page, all products and services carry a specified warranty starting at the date of purchase. ( Our Logic Board repair service carries a 1 month warranty, and not a 1 year warranty.)
Within the first 30 days of the date of service, an item may be returned for refund or re-service.
Defective items are classified as items that mechanically malfunctioned NOT as a result of user error. (User error is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product.) Cosmetic issues are not covered as they are not a mechanical component failure.
Shipping will not be reimbursed, and a 15% restocking fee will be assessed to items and services under the following circumstances:
• A item or device returned and is tested to be fully functional, free from defects.
• The customer ordered the incorrect item or service.
If the returned serviced device is found to be defective then a refund will be issued for the order.
Refurbished / Devices
Refurbished devices come with a 1 month warranty against manufacturer defect. This warranty covers components that mechanically malfunctioned NOT as a result of user error. (User error is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product.)
Damaged Packages
If a devices repaired is received in damaged condition, Xbox OneREPAIRNJ.com must be notified within 7 business days of the receipt of the device in order to file a damage claim on said packaged device. Xbox OneREPAIRNJ.com can not be held responsible for damage to items that is not reported to us within 7 business days of the receipt of the package.
If an item is received damaged ALL packaging must be kept with the item. Without the packaging we will not be able to file a claim or replace or repair the goods.
Broken Glass Policy
Any damage to a device containing glass must be communicated to us within 7 days of receiving the damaged device. Any product that has a glass component that is broken outside of this 7 days will be considered broken due to “user error” and will not be covered under warranty.
(User error is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product.) Cosmetic issues are not covered as they are not a mechanical component failure.
LCD Dead Pixel Policy
LCDs purchased from Xbox OneREPAIRNJ.com that have one dead pixel are not warrantied under manufacturer defect. Should the customer want a replacement LCD for a one pixel anomaly, an exchange will be arranged, however no shipping charges will be reimbursed. Two or more dead pixels will be considered as manufacturer defect.
(User error is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product.) Cosmetic issues are not covered as they are not a mechanical component failure.
All returns must be assigned an RMA # before they can be accepted. Parts received without an RMA# will be refused.
Our RMA department will contact you within 24 hours of completing the form above .
Once you receive an RMA# from us, ship the item to the address below. Returns without an RMA # will be refused.
Xbox OneREPAIRNJ.com
RMA#xxxxxx (assigned to you)
416 Central Avenue
Jersey City, NJ 07307
